Certificate in Effective Supervision

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Certificate in Effective Supervision

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COURSE OVERVIEW

The Inspire Global Certificate in Effective Supervision programme is designed to assist newly appointed supervisors, or those preparing for management positions to quickly acquire the skills and knowledge with which to take control in their new roles.

The programme comprises 5 courses, forming the perfect learning suite for the new and aspiring supervisors and first line managers.

PROGRAMME CONTENT

The courses in this program include:

COURSE 1: PLANNING AND ALLOCATING WORK

• Unit 1: Getting Started
• Unit 2: Understanding Management
• Unit 3: The Functions of Management
• Unit 4: Setting Team Goals
• Unit 5: Organising Work
• Unit 6: Assigning Work
• Unit 7: Delegating Effectively
• Unit 8: Management Controls
• Unit 9: Giving Feedback
• Unit 10: Managing with Authority
• Unit 11: Wrapping-up

COURSE 2: INTERPERSONAL COMMUNICATION SKILLS

• Unit 1: Getting Started
• Unit 2: Understanding Communication
• Unit 3: Barriers to Communication
• Unit 4: Verbal Communication
• Unit 5: Active Listening
• Unit 6: Non-Verbal Communication
• Unit 7: The Art of Persuasion
• Unit 8: Effective Questioning
• Unit 9: Effective Writing
• Unit 10: Wrapping-Up

COURSE 3: UNDERSTANDING LEADERSHIP

• Unit 1: Getting Started
• Unit 2: Understanding Leadership
• Unit 3: The Evolution of Leadership
• Unit 4: Leadership Styles
• Unit 5: Situational Leadership
• Unit 6: Transformational Leadership
• Unit 7: Learning Leadership
• Unit 8: Wrapping-up

COURSE 4: LEAD AND MANAGE WORKPLACE RELATIONSHIPS

• Unit 1: Getting Started
• Unit 2: Managing Relationships
• Unit 3: Using Feedback
• Unit 4: Managing Diversity
• Unit 5: Cross-Cultural Communication
• Unit 6: Building Trust and Confidence
• Unit 7: Managing Internal Communication
• Unit 8: Networking
• Unit 9: Resolving Workplace Conflict
• Unit 10: Wrapping up

COURSE 5: MANAGING EMPLOYEE PERFORMANCE

• Unit 1: Getting Started
• Unit 2: Understanding Performance Management
• Unit 3: The Manager’s Role
• Unit 4: Preparing for the Review Meeting
• Unit 5: Conducting the Performance Review Meeting
• Unit 6: Providing Effective Feedback
• Unit 7: Performance Planning
• Unit 8: Development Planning
• Unit 9: Managing Underperformance
• Unit 10: Wrapping Up

ADMISSION REQUIREMENTS

There are no formal entry requirements for this programme. Candidates will be working in, or preparing for work as a first line supervisor, team leader or manager.

PROGRAMME DURATION

Learners have 3 months from the date of enrolment to complete the Certificate Programme.

ASSESSMENT

Assessment in this programme takes the form of Online-quizzes (normally 3 in each course). Each quiz has a pass mark of 70% and you can take the quizzes as many times as you wish.

6 REASONS TO ENROL IN THIS PROGRAMME NOW!

• Inspire Global is an ILM Quality Approved Training Centre.
• You get a Inspire Global Certificate
• All Inspire Global courses are iPad and Mobile device compatible.
• You get real value for money (E-learning costs a fraction of conventional learning).
• You can get started immediately.
• You can learn at your own pace, at home, at work, anywhere you choose.

LEARNING WITH INSPIRE GLOBAL

• Online presentations
• Online quizzes
• Online videos
• Downloadable learning manual / workbooks / templates/ articles (manuals contain between 60 and 100 pages)

CERTIFICATION: Inspire Global Digital Certificate

DELIVERY: On-line

RESOURCES: Downloadable Learners Manuals for each course, additional articles, workbooks, and worksheets.

ILM QUALIFICATIONS

Candidates can elect to upgrade their Inspire Global Certificate to an ILM qualification by completing written assignments for each of the courses in the programme. Contact us for more information.