Add to Cart:
Click a button below, or contact us here
Do you ever feel apprehensive about raising a concern or problem with someone, but know that it will only get worse if you don't?
And do you know how to resolve conflict that has already set in? Can you deal calmly with difficult people, and manage your own emotions as well as theirs? Can you find an outcome that will satisfy everyone?
This course will equip you with powerful, practical strategies for resolving workplace conflicts (and tiffs at home too!). Learn how to turn challenging conversations with difficult people into a foundation for improved relationships, enhanced morale and increased productivity.
This course will give participants a six-step process that they can use and modify to resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger, the Johari Window, and using the Agreement Frame.
The content of the course includes:
WHO IS THIS COURSE SUITABLE FOR?
This course is suitable for experienced Supervisors, and Managers from all types of organizations, tasked with planning for and implementing change in the organisation.
There are no formal entry requirements for this course. Candidates will be working in or preparing for work as a first-line supervisor, team leader or manager.
This course will take you approximately 20 hours to complete. Learners have 90 days from the date of enrolment to complete the course.
Assessment in this programme takes the form of Online-quizzes (normally 3 in each course). Each quiz has a pass mark of 70% and you can take the quizzes as many times as you wish.
CAN I GET ILM CREDITS FOR THIS COURSE?
Yes – this course meets the requirements for ILM course: 8600-312: Understanding Conflict Management (1 credit). To qualify for the credits, you will need to complete the written assignment. Contact us to register for an ILM qualification.
Inspire Global Certificate of Achievement.
LEARNING WITH INSPIRE GLOBAL
Online courses at Inspire Global are IPad, Android and Mobile Phone Compatible, and comprise:
This is a fully online course with:
Downloadable Learners manuals are provided for your course, along with additional articles, workbooks and worksheets.
Continuous email and phone support are available throughout your course.
5 REASONS TO ENROL IN THIS COURSE NOW!